Upon delivery of your items, please check your package before signing the delivery receipt. If damage has been found, please inform the carrier and remark on the delivery paperwork. PLANET will not accept any damage claims that have not been noted upon delivery. Next, you must contact earthby (at) planet-mag.com within 24 hours to report any damaged items. If possible, please take a digital photograph of the damage and send it with your email, as that will help us to understand the damage when we contact you. We will respond within two days to handle your claim.